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We understand that returning products is often a frustrating experience, but VNTNailSupply.com strives to make the process a simple and straightforward one. If you are not satisfied with your purchase, we will gladly help you to return your product, when it falls within the guidelines below.

To return items purchased on VNTNailSupply.com, you may either bring the item to our retail location and our customer service representatives will be happy to help you, or you can follow the instructions below. However, to return items that were delivered via freight trucking, such salon furniture, pedicure spas, and other heavy equipment, please call 1-616-530-9674.

Return Criterias

  • Items must within 30 days of shipment
  • All items should be in original packaging, and in good condition.
  • Upon inspection, the item has to be in resalable condition.


Non-Returnable Items

Some items are not able to be returned including:

  • Clearance items or discontinued items
  • Items with broken product seals
  • Items that are subject to Manufacture's Return Policy or Warranty
  • Items that have been damaged through customer use or abused
  • DVD, books, etc
  • Nail polish, electric files, implements, drill bits or used acrylic and liquid.

Items That Are Defective, Damaged in Shipping, or Incorrect

If you return an item that is defective, is not the item you ordered, or was damaged in shipping, you will receive a credit. You may then choose to purchase a replacement item in the store or online.

Exchanges

VNT Nail Supply will except exchanges to items purchased online. Please send the item back to address below. Upon inspection, we will issue a credit towards a purchase of your next item. Customer is subject to any associated shipping charges.

Restocking Fee

A restocking fee is applicable in some product categories. The restocking fee charges are:

  • 30% for Special Order Products, including salon furniture, pedicure chairs & other heavy equipment. We suggest you finalized on equipment before making your purchase. Heavy equipment are specially pack and shipped. Very few customers have the necessary supplies or equipment to pack and ship these items back in a safe condition/

Missing Item or Damaged Product Fee

If the product is missing the original box, packaging material, contents, accessories and/or manuals, a missing item or damaged product fee may be charged.
Missing Items must be reported within 3 days of receipt of order. 

Promotional Items and Bundles

As a benefit to our customers, VNT Nail Supply occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a CND Shellac Salon Display and get a $100 gift card or 50% off of a CND UV Lamp, the $100 value of the gift card or the total value of the CND UV Lamp would be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to VNT Nail Supply. For instance, if you receive $50 in savings when you purchase Powder and Liquid together and you return either item, the $50 amount will be subtracted from your refund.

To Protect Your Personal Data

Please remove all personal data (e.g. computer or wireless phone data) from any returned products. VNT Nail Supply is not responsible for any personal data left on or in a returned product. Call us at 616-530-9674 if you have any questions about removing information from your device.

VNT Nail Supply Discretion

VNT Nail Supply reserves the right to deny any return. Additional exclusions may apply.

Thank you for choosing to purchase your beauty products at VNTnailsupply.com.