Guaranteed Lowest Price


(616) 530-9674

Free shipping on orders over $200

(not apply for beauty equipment)
Home » Shipping & Delivery

 

Damaged Shipments

For shipments by UPS Ground or UPS Express: 
If your order was shipped via UPS Ground or UPS Express and appears to have been damaged while in transit, contact FedEx at (800) PICK-UPS or  1-800-782-7892 with your shipment tracking number and inform them that the shipment was damaged. Contact us and we will process the claim on your behalf and send out a replacement item.

 

Shipping Policies

Shipping Charges: 

In effort to provide our customers with the best prices and rates online, we have simplified our shipping charges.

United States

  • Supply orders under $100.00 will have a shipping charge of $12.95 (minimum order of $50.00) excluding items that require an oversize box such as: polish racks, cotton boxes, and other such items.
  • Supply orders over $100.00 will be shipped free of charge within the continental 48 states.
  • For furniture orders (nail stations, pedicure chairs & beauty carts), shipping is NOT included. Please request for the shipping quote with zip code destination.
  • We will use UPS whenever possible. Due to size and weight restrictions, some over-sized items must be shipped via Truck Delivery.
  • Please see Freight Delivery for more details.
  • For shipping to Alaska, Hawaii, & Puerto Rico please contact us for the shipping quote. Shipping quote are based on size and weight of your shipments. In order for our customer service representatives to provide you with a shipping quote, please have a list of the items you wish to order prior to requesting the shipping quote. 

International

  • We do not ship out-side US.

Additional UPS charges

  • Residential deliveries -  $2.00 per box
  • COD deliveries - for pre-approved accounts only,  $11.00 per order

Will Call Service

  • Will call service is available at our distribution center at the address below. Please allow 3 hours for us to process your order and have it ready for you.

VNT Nail Supply
4140 S Division Ave., 
Wyoming, Mi, 49548

Please be aware that shipments via UPS are significantly faster, are easily traced should they go astray, and have a guaranteed delivery time. Shipments sent via US Postal Service can take much longer to reach their destination and cannot be tracked.

 

Freight Delivery

We take every reasonable precaution to ensure that your products are not damaged, however damage to your products can occur during the cross-country travel from our shipping facility to your home or business. 

If your products are damaged during transit you may take delivery of the products or refuse the damaged products. 

If you accept delivery of damaged product(s) in exchange for a settlement, please do the following:

   1. Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
   2. Take delivery of the products and sign the delivery receipt marking the box, "damaged."  Add notes to the exception field about what products were damaged and what type of damage they sustained.
   3. Call us at 616-530-9674 to provide your information. 
   4. We will send you additional instructions by email.
   5. We will work on your behalf with our shipping company to determine the monetary value of the damage.
   6. We will settle your claim within five business days and issue you a credit for the damages via check or credit card refund.  Alternatively we can provide replacement parts to you and an allowance for repairs.  Replacement parts can take up to 12 weeks to ship from the manufacturer.

If you refuse damaged product(s), please do the following:

   1. Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
   2. TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
   3. REFUSE delivery of the product you believe will not function due to the damage that was incurred.
   4. Contact our Customer Service department at 616-530-9674 for final resolution.
   5. We will contact the shipping company to verify that the damaged product is being returned to us. Please allow 1 to 2 business days for verification. Once we have verified shipment of the return item, we will send a a replacement product to you. 

If you sign the delivery receipt clear , but later determine that your equipment has been cosmetically damaged in shipping, the outcome is between you and the shipping company.  These claims are typically denied.  Please allow 30 to 60 days for these claims to settle.  You must retain all packaging.

If you determine that your unit has experienced internal damage , but signed your delivery receipt clear, you have 15 days to report the damage to the carrier and receive an "exception number."  Please call our Customer Service Department at 616-530-9674 with this exception number.  You must retain all packaging.  We will send you additional instructions by email.